Last Updated: October 26, 2023

Welcome to Green Garden Outdoor Shop (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website greengardenoutdoor.com.

Our nursery serves garden enthusiasts worldwide, offering a diverse range of plants including Boxwood, Crape Myrtles, Fragrant Plants, Fruit Trees & Plants, Groundcover Plants, Succulents & Cactus, and Viburnums. We value the trust you place in us when sharing your personal information, and we are dedicated to maintaining that trust.

1. Information We Collect

We collect information that you provide directly to us when you make a purchase, create an account, or contact our customer service team. This may include:

  • Personal Identification Information: Name, email address, phone number, shipping address, and billing address.
  • Payment Information: Credit/debit card details (Visa, MasterCard, JCB), PayPal account information, and other payment-related data. Please note that we do not store your full payment card details; this information is processed securely by our payment partners.
  • Transaction Information: Details about the plants you purchase, order history, and shipping preferences.
  • Communications: Records of your correspondence with us if you contact our customer service team at [email protected].

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and pages you view. We use cookies and similar tracking technologies to gather this data, as described in Section 5.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders and deliver plants to your doorstep, including free shipping via EMS for orders over $50.
  • To communicate with you about your orders, account, or any inquiries you submit to our customer service team.
  • To improve our website, product offerings, and customer experience based on your preferences and feedback.
  • To send you promotional emails about new plants, gardening tips, or special offers, if you have opted in to receive marketing communications. You may opt out at any time.
  • To prevent fraud and enhance the security of our website and payment processing systems.

3. Sharing and Disclosure of Information

We value your privacy and do not sell your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and conducting our business, such as:

  • Payment Processors: We partner with leading payment providers (Visa, MasterCard, JCB, PayPal) to ensure secure and convenient transactions. These providers have their own privacy policies governing the use of your payment information.
  • Shipping Carriers: We share your shipping address and contact details with carriers like EMS to deliver your plants.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

As a global nursery, we may transfer your data to service providers located outside your country of residence, but we ensure that appropriate safeguards are in place to protect your information.

4. Data Storage and Security

We implement advanced encryption technology and security measures to protect your personal and payment information. Your data is stored on secure servers, and we regularly review our practices to ensure compliance with industry standards.

While we strive to protect your information, no method of transmission over the internet is 100% secure. However, we are committed to doing our best to safeguard your data and maintain your trust.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, and personalize content. You can control cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our site.

We may also use third-party analytics services to understand how visitors interact with our website, such as which plants are most popular or which pages are frequently visited.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You may update or correct your account information at any time by logging into your account or contacting us.
  • Deletion: You can request that we delete your personal information, subject to certain legal obligations.
  • Opt-Out: You may unsubscribe from marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new “Last Updated” date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to our customer service team:

Email: [email protected]
Address: 4109 General Bate Dr, Nashville, US 37204

Thank you for trusting Green Garden Outdoor Shop with your gardening needs. We are dedicated to providing not only beautiful plants but also a secure and enjoyable shopping experience.

Happy Gardening!
The Green Garden Outdoor Shop Team