Welcome to Green Garden Outdoor Shop’s FAQ page! We’re here to help you create the garden of your dreams. Below, you’ll find answers to common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, please don’t hesitate to contact us at [email protected].
Our Products
What types of plants do you specialize in?
We specialize in a variety of outdoor plants perfect for home gardeners and landscape designers. Our collection includes Boxwood, Crape Myrtles, Fragrant Plants, Fruit Trees & Plants, Groundcover Plants, Succulents & Cactus, and Viburnums. Each plant is selected for its beauty, durability, and ability to thrive in outdoor spaces.
Are your plants suitable for low-maintenance gardens?
Absolutely! Many of our plants, including succulents, cacti, and groundcover plants, are chosen for their low-maintenance qualities, making them perfect for creating a beautiful, easy-care outdoor sanctuary.
Shipping & Delivery
Where do you ship?
Based in Nashville, Tennessee, we ship worldwide! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia. During checkout, you can enter your address to confirm availability.
What shipping options do you offer?
We offer two convenient options:
– Standard Shipping: A flat rate of $12.95 via DHL or FedEx. Orders are processed in 1-2 business days, and delivery typically takes 10-15 days after shipment.
– Free Shipping: For orders over $50, we ship via EMS. Processing takes 1-2 days, and delivery takes 15-25 days after shipment.
– Standard Shipping: A flat rate of $12.95 via DHL or FedEx. Orders are processed in 1-2 business days, and delivery typically takes 10-15 days after shipment.
– Free Shipping: For orders over $50, we ship via EMS. Processing takes 1-2 days, and delivery takes 15-25 days after shipment.
How are the plants packaged for delivery?
Our team carefully packs each plant using specialized materials to ensure they arrive healthy and vibrant. Plants are shipped in their pots with soil to minimize stress during transit.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use secure encryption technology to protect all your payment information. Your transactions are safe with us.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied. If you’re not happy with your plants, please contact us within 15 days of delivery. We offer a hassle-free return policy—just reach out to us at [email protected] with your order details.
What should I do if my plants arrive damaged?
Please unpack your order promptly upon arrival and inspect the plants. If you notice any issues, contact us within 15 days of delivery, and we’ll gladly assist you with a return or replacement.
Contact & Support
How can I contact customer service?
We’re always here to help! You can reach us at [email protected] for any questions or concerns. Our team of gardening enthusiasts is dedicated to supporting your gardening journey.
Do you offer gardening advice?
While we specialize in providing high-quality plants, we’re also passionate about gardening! Feel free to contact us with any general gardening questions, and we’ll do our best to point you in the right direction.
Thank you for choosing Green Garden Outdoor Shop. Happy Gardening!
The Green Garden Outdoor Shop Team
Nashville, US
www.greengardenoutdoor.com